Cancellation Policy

What if I have to cancel?

Cancellation Considerations

Lake Lanier Canopy Tours works hard to ensure you have an amazing eco-adventure experience when you visit us.  Once you make your reservation, we react by scheduling guides and other logistical staff, so that your day on the canopy tour is one you will never forget!  If you don’t show up or if you cancel your tour last minute, we still have the same expenses and there is a great chance we turned others away because we were holding the spots for you.  Therefore, if you cancel your reservation inside of 7 days of your tour start time, you will be charged the full price for your tour.  This charge amount is for the number of participants or slots we were holding for you or your group.  If you cancel your reservation outside of 7 days from the start time of your tour, you will be refunded your reservation fee, minus a $20.00 per person charge. Just as a teaser, who would want to cancel this?

Each reservation is allowed one change in departure time or date (based on availability) with no penalty.  This only refers to reservations outside the 7-day mark.  If you need to make a change to the time or date and your tour departure time is within a week, there are no guarantees Lake Lanier Canopy Tours can accommodate this request.  The request may be viewed as a cancellation.

Weather Considerations…

There is no such thing as bad weather – just bad clothing.

Yes we run tours in the rain and cold!  However, if we have not started your tour and weather or unsafe course conditions (i.e. newly fallen trees, lightning) causes Lake Lanier Canopy Tours to cancel your tour, you will be refunded your investment fully or you may reschedule your tour for another date at no expense to you.  LLCT will not operate if it is lightning – we adhere to the protocols published by the National Oceanic and Atmospheric Administration.  LLCT will operate if it is cold.  DRESS FOR THE WEATHER! LLCT does not have any clothing or rain gear to lend out to participants.

Now, to break it down even more…if your tour is in progress and bad weather conditions force us to stop zipping, then your stellar guides will decide the best and most efficient exit from the tour.  There are multiple options for exiting the tour; how your group exits the tour depends on your specific location at the time the decision to exit the tour has been made.

If your group completed 75% or more of the tour, then your tour will be over on this day and you will be offered a 25% discount for any of our other tours on another day.  If your group has completed less than 75% of your tour, then once all participants have safely exited the tour and made their way to shelter, all tours will ‘wait out the weather’ and then restart the tour!  It’s like getting an ice cream cone with 3 scoops, eating 2 of the scoops, dropping the last one on the ground and then getting another ice cream cone with 3 scoops for free!

If course availability does not allow for the masses to all get back on the tour once the weather clears, then discounts will be given based off of where each tour group was when they exited the tour.

If you change your mind upon seeing the tour, Lake Lanier Canopy Tours will offer you another chance on a different day!  This offer will be valid for one year from your original tour date and is transferable.  We want you to overcome your hesitation; however, if this is not going to happen – we want you to donate or sell your spot to a friend.

We did not answer all your questions… Check out our Common Questions.

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